SEBI Resolves Over 4,400 Investor Grievances in May via SCORES Platform

The Securities and Exchange Board of India (SEBI) resolved 4,493 investor complaints in May 2025 through its online redressal platform SCORES, as per official data released by the regulator. The grievance system, aimed at improving investor confidence and transparency in the Indian capital markets, received 4,793 new complaints during the month, leading to a marginal rise in the backlog.

As of 31 May 2025, a total of 4,563 complaints remained unresolved — up from 4,263 at the end of April. This suggests a minor increase in the net number of pending issues despite SEBI's consistent efforts to enhance responsiveness in handling investor concerns.

According to SEBI, market intermediaries and listed companies took an average of eight days to submit their Action Taken Reports (ATRs) in May. Additionally, complaints categorised under first-level review were typically resolved within five days, highlighting the platform’s continued emphasis on speed and accountability.

The SCORES (SEBI Complaints Redress System) portal, operational since 2011, provides investors a structured mechanism to lodge grievances against listed entities and intermediaries such as brokers, depositories, and mutual funds. The system ensures that entities are made accountable for redressal within set timelines, failing which SEBI may initiate regulatory action.

Market experts believe the SCORES system continues to be a vital pillar of investor protection in India's growing financial markets. “SEBI’s digital complaint system is unique among emerging markets and helps promote trust. However, the regulator must now focus on reducing the resolution backlog further,” said a compliance officer at a leading broking firm, requesting anonymity.

The SEBI data from May also provides insight into the increasing need for investor education and preventive compliance by market entities to reduce recurring complaints.

The regulator has been actively encouraging market participants to resolve issues at the earliest stages and to ensure prompt updates on ATRs to avoid escalations and delays.